Leadership Development

Category - Leadership Development

Course 3 - Problem Solving and Decision Making Skills

Summary: We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work.

Likewise, we've probably all looked at a solution to something and said, "I could have thought of that." The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. That's what this two-day workshop is all about.

Definitions

To begin, participants will explore what problem solving and decision making means. They will also learn the eight essentials to defining a problem and apply these concepts to a simple case study.

Making Decisions

Next, participants will learn about different types of decisions, the difference between facts and information, and common decision making traps.

Getting Real

Next, participants will review their pre-assignment. This will help them evaluate how they currently solve problems.

The Problem Solving Model

During this session, participants will learn about a three-phase model that they can apply to most problems. They will also have an opportunity to apply the model to two case studies.

The Problem Solving Toolkit

This session will look at seven basic problem solving tools and two advanced tools (the degrees of support and fishbone analysis). Creative thinking methods, including brainstorming and brain writing, will also be discussed.

Aspirinia

Next, participants will work through a case study that will help them internalize and apply the concepts learned so far.

Swotting Up

Solving business problems can be a bit different than everyday dilemmas, so this session will show participants how to use SWOT analysis in their organization.

Making Good Group Decisions

Next, participants will learn about some things that are essential for team problem solving.

Workshop Wrap-Up

At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

	Hire Rick Saldan's Motivational Magic to Energize Your Conference or Special Event! Rick says, With perseverance, drive, and vision, you can achieve what once seemed impossible. I encourage you to strive toward your vision for a new future -- one that energizes your gifts, your passions and your untapped hidden potential! Rick's ideas, messages, strategies, and first-hand stories of overcoming adversity against all the odds will inspire your people. They become enthused, excited, and committed to take massive action that impacts your bottom line. Your return on investment is powerful.   Rick is a unique motivational speaker and  seminar leader that combines comedy, theatrical illusions and extensive audience interaction with inspirational presentations. He creates a powerful and enjoyable  learning experience, guaranteeing to make your conference or special event an outstanding success!   Contact Rick Today!

Some of Rick's Motivational Milestones:
		Earned the Triple Crown Award with Toastmasters International in January, 2018.   Served as Director Area E-51, District 38, 2017-18
		Earned the Advanced Communicator Gold with Toastmasters International in January, 2018.
		Graduated from the Dale Carnegie Sales Course Instructor program and the Dale Carnegie Basic Instructor Course in August, 2002.
		Earned the Certified Speaking Professional designation with the National Speakers Association in July, 2001.
		Graduated from the Accelerated Freefall Course and became a licensed parachutist and skydiver in August, 1998.
		Earned the Microsoft Certified Professional designation in July, 1997.
		Graduated from Marine Corps Recruit Depot, Parris Island and earned the title of United States Marine in May, 1992.
Some of Rick's Delighted Clients:
		We brought Rick in to be our speaker for our annual conference program for all of our regional sales managers throughout the country. This is a hard-nosed group who have seen it all, yet Rick engaged them with finesse. He challenged them and inspired them. Rick is an exceptionally talented individual who I highly recommend.   John Erard, Director of Sales & Marketing Lord, Abbett & Co. Investment Managers
		Rick has a magical approach that provides a clear and concise message specifically designed to the needs of his audience. Rick will provide all the motivational magic you will ever need, propelling your organization to the next level of greater success.   Thomas Mulhern Frontier Communications
		We were delighted with the training and instruction provided by Rick Saldan on a variety of courses and seminars. He has proven himself to be a very capable instructor, who adapts quickly to challenging situations. He interacted very effectively with our civilian and military personnel. Looking forward to his upcoming sessions.   Michael McGregor, Naval Surface Warfare Center
		We hired Rick to provide two completely different presentations to our sales force and our customer service teams. Both events were lively, dynamic and exciting. We loved how he combined stage magic with his unique insights in both of these specialties. We were all very impressed with his highly creative programs. We loved his passion and enthusiasm as a business speaker. Still trying to figure out how he knew where we hid his paycheck. Totally impossible. More impressive than when Kreskin did that! Richard Rediker, Founder Rediker Software
		Rick's presentation is thoroughly inspiring, entertaining and wonderful! Elizabeth O'Keeffe Random House Publishing
		You can rely on Rick Saldan for any project you get him involved in. Rick will delight your customers, and deliver beyond your expectations. An organization who chooses to bring Rick on board will be lucky to have him, and more successful for having made the decision.   Fred Walker, Dale Carnegie Lead Instructor
		Rick Saldan is an excellent inspirational speaker who tailored the seminar to the needs of the individual students being instructed. This office thanks the Mayors Office of Information Services for having such a vendor. Timothy K. Lynch Office of Fleet Management City of Philadelphia
		Thank you for your awesome presentation. I know that all of my teams loved the program. I love your message and your delivery. I hope that you can spread even more magic throughout the world! Gene McNaughton Vice President of Sales Tony Robbins & Associates
		Rick Saldan has the wit, wisdom and sorcery of a wizard. He has a dynamic personality, and all will enjoy his captivating stories, comedy and magic! Dennis Slaughter Credit Suisse First Boston
		Rick, this letter comes to you with thanks from Prime Bank and all the employees who participated in the training sessions held in our bank and conducted by you. Everyone in attendance has stated what a thorough and enjoyable learning course it was. Michael J. Sexton, Vice President/Controller Prime Bank
		Your training was enjoyable, informative and very useful in helping us to solve some of the day-to-day challenges we encounter at Stockard Shipping. You were very concerned about meeting our particular needs, and tailored your instruction to cover those specific goals that we have had in our office routine. Looking forward to working with you in the future! Frank Signorello Vice President, Sales Stockard Shipping & Terminal Corporation
		You tailored each class to fit the varying needs of the students but also managed to cover topics in your class plan. You maintained your composure and sense of humor in the face of numerous questions and demands. Patricia J. Kosek The Glenmede Trust Company
		I personally commend Mr. Rick Saldan as he has served to be an outstanding, dedicated and loyal individual and a definite asset to our organization and our community. Larry Kovnat Greater Philadelphia Chamber of Commerce
		Rick has given of his time, energy and talents to all kinds; from the needy elderly to convicts, from terminally ill patients to runaways. He has strengthened and edified the lives of many. Captain Ross Schwalm, United States Marine Corps
		The oohs and ahhs could be heard for miles as magician and motivational speaker Rick Saldan taught students at the Clarence B. Lamb School how to be possibility thinkers. Dana Forde The New Egypt Press

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