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Rick Saldan is an excellent
inspirational speaker who tailored the seminar to the needs of the
individual students being instructed. This office thanks the Mayors Office
of Information Services for having such a vendor.
Timothy K. Lynch
Office of Fleet Management
City of Philadelphia
Rick has a magical approach that provides a clear and
concise message specifically designed to the needs of his
audience. Rick will provide all the motivational magic you
will ever need, propelling your organization to the next
level of greater success.
Thomas Mulhern
Frontier Communications
Rick Saldan is a compelling and absorbing motivational speaker and
magician.I have been to five of his
Motivational Magic presentations and it is amazing how he keeps our
college audiences on the edge of their seats.
A highly entertaining performer with great comedy flair. Rich content to
increase students' productivity, peak performance and motivation. If you
need an outstanding motivational speaker for colleges, Rick is definitely
one of the world's greatest speakers and magicians!
Dr. Rob Gilbert, Sport Psychologist,
Montclair State University
Rick Saldan has the wit, wisdom and sorcery of a wizard. He
has a dynamic personality, and all will enjoy his
captivating stories, comedy and magic!
Dennis Slaughter
Credit Suisse First Boston
Rick Saldan delivers a first-class show! A pro in every
sense of the word. Funny, unique, entertaining and polished.
Brian Letscher, Actor
Hawaii Five-O, NCIS, Cold Case, Law & Order and The Mentalist.
Rick Saldan is a wonderful combination of master magician, comic
improviser and first class speaker. The audience loved his program, which
was music to our ears. If you love celebrity motivational speakers such as
Tom Hopkins, Dale Carnegie and Zig Ziglar, then you'll love Rick!
Dottie Burman, President
Burtley Productions, Inc.
Rick Saldan
is an incredibly talented performer and motivational speaker with great insight. He shares many powerful
motivational messages that will enhance your life for the better!
Jack Murray, President
Dream Illusions
Rick is one of the best inspirational speakers on
the scene today. Funny, fun loving and highly energetic. If you want to
make your next event into an extraordinary one, then invite professional
speaker Rick Saldan and his amazing Motivational Magic.
Andres Lara, President
Inspiration Times Magazine
The 4 Questions Customers Are Thinking, But May Not Be Asking Author: Bill Stinnett, Author of “Think Like Your Customer”
Your customers won’t come right out and ask you questions about honesty, character, and integrity. Nor will they ever consciously ask themselves. But the impression or perception they have of us will be formed in their mind by collecting answers to the following four questions. We must foster the right environment for trust.
1. What Value Do You Bring That Others Don’t?
Trust has value, but value also inspires trust. When a buyer believes that you offer superior value, they simply want to trust you more. When people want to trust, they start looking for reasons to believe. Conversely, if they’re looking for reasons not to buy, they will probably find them. The more effectively we can communicate and emphasize the value of what we bring to the table, and how those things can be used to improve their business and their personal lives, the more our customers will want to find us trustworthy.
2. What’s In It For You?”
One of the things customers often wonder is why you think they should buy, buy now, and buy from you. They wonder, “What will you get out of this transaction?” This is a very natural and normal question, but for some buyers who are suspicious, skeptical, or paranoid, it can become an obsession. Here again people listen to the things you talk about, and ask about, to ascertain where your mind and heart are at. So, we should keep our conversations and discussions on their outcomes and objectives as much as possible.
3. Are You Competent Enough To Deliver On Your Commitments?
People begin to gauge our competence in delivering on large commitments based on how we will handle small ones. Something as trivial as forgetting to send an e-mail you promised, or failing to respond with some requested information may not seem like a major offense, but in the early stages of a relationship, it may be the only indication your customer has to judge whether or not you can be trusted to manage a million-dollar project. Your customer can only make judgments based on the information that is available to them.
4. Do You Respect Me Enough To Deliver On Your Commitments?
Trust and respect are closely related and have a reciprocal effect. It’s impossible to trust someone we don’t respect, or who is not respectable, but it’s very easy and only natural to trust someone we do respect, and who we believe respects us. So, we should endeavor to earn the respect of our customers through our attitudes and our behavior, but also by showing respect to them. Your customer can only trust you to the degree to which they believe you respect them. Show respect for their time, ideas, position, property, and their views and beliefs.
Buy Bill Stinnett's new book, Think Like Your Customer, and download hours of audio and video, as well exclusive articles and eBooks from some of the world's leading sales experts including: Jeffrey Gitomer, Brian Tracy, Tom Hopkins, and many others. Over 0 worth of materials at no additional cost. Take advantage of this amazing special offer at: http://www.salesexcellen ce.com/offer.htm
