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Rick Saldan is an excellent inspirational speaker who tailored the seminar to the needs of the individual students being instructed. This office thanks the Mayors Office of Information Services for having such a vendor.

 

Timothy K. Lynch

Office of Fleet Management

City of Philadelphia

 

 

Rick has a magical approach that provides a clear and concise message specifically designed to the needs of his audience. Rick will provide all the motivational magic you will ever need, propelling your organization to the next level of greater success.

 

Thomas Mulhern

Frontier Communications

 

 

Rick Saldan is a compelling and absorbing motivational speaker and magician.  I have been to five of his Motivational Magic presentations and it is amazing how he keeps our college audiences on the edge of their seats. A highly entertaining performer with great comedy flair. Rich content to increase students' productivity, peak performance and motivation. If you need an outstanding motivational speaker for colleges, Rick is definitely one of the world's greatest speakers and magicians!


Dr. Rob Gilbert, Sport Psychologist,

Montclair State University

 

 

Rick Saldan has the wit, wisdom and sorcery of a wizard. He has a dynamic personality, and all will enjoy his captivating stories, comedy and magic!

Dennis Slaughter
Credit Suisse First Boston

 

 

Rick Saldan delivers a first-class show! A pro in every sense of the word. Funny, unique, entertaining and polished.

Brian Letscher, Actor

Hawaii Five-O, NCIS, Cold Case, Law & Order and The Mentalist.

 

 

Rick Saldan is a wonderful combination of master magician, comic improviser and first class speaker. The audience loved his program, which was music to our ears. If you love celebrity motivational speakers such as Tom Hopkins, Dale Carnegie and Zig Ziglar, then you'll love Rick!

Dottie Burman, President
Burtley Productions, Inc.

 

Rick Saldan is an incredibly talented performer and motivational speaker with great insight. He shares many powerful motivational messages that will enhance your life for the better!

Jack Murray, President
Dream Illusions

 

Rick is one of the best inspirational speakers on the scene today. Funny, fun loving and highly energetic. If you want to make your next event into an extraordinary one, then invite professional speaker  Rick Saldan and his amazing  Motivational Magic.

 

Andres Lara, President

Inspiration Times Magazine

 
 

Customer Service Is 10% Aptitude and 90% Attitude
Author: Karon Thackston

This article may be reproduced, in part or in whole, provided proper attribution is given to the author and the author’s Web site.

Here’s a rhetorical question?have you ever dealt with the employee at a company who obviously didn’t care one ounce whether your problem got solved or not? Of course! Everyone has. How did that make you feel? No doubt, you were aggravated, frustrated and disgusted. You probably just wanted to say, “Can I talk with somebody who cares just a little bit?!?

Now, let me ask you a more personal question. Have you ever treated anybody the same way? Oops! Now am I stepping on your toes? Unfortunately, I think almost everyone who has ever had contact with a customer has made this mistake before. So what does it take? How can we provide excellent customer service on a consistent basis? Do we enroll in more training classes? Can we read more books?

I have found that customer service is only 10% aptitude but 90% attitude.

Regardless of the situation, you have a choice about how you will react. You can let the bad news get you down and spill over into your customer relationships or you can overcome. You can choose to be irritable due to your lack of sleep or you can realize it’s not the poor lady on the other end of the phone’s fault your dog barked all night. Your attitude about providing great service is more important than anything you learned in customer service training.

I’m going to include quote from Rev. Chuck Swindoll that says it all. I encourage you to print this out and hang it in your office or work area.

“The longer I live, the more I realize the impact of attitude on life. Attitude, to me is more important than the facts. It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people think or say or do. It is more important than appearance, giftedness or skill. It will make or break a company?a church?a home. The remarkable thing is we have a choice every day regarding the attitude we will embrace for the day. We cannot change our past?we cannot change the fact that people will act a certain way. We cannot change the inevitable. The only thing we can do is play on the one string we have, and that is attitude. I am convinced that life is 10% what happens to me and 90 percent how I react to it. And so it is with you?we are in charge of our attitudes!?

Reverend Charles Swindoll, Insight For Living http://www.insight.org








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Karon is Owner and President of KT & Associates who offers targeted copywriting, copy editing, ghostwriting & marketing consultation services. Subscribe to KT & Associates' Ezine "Business Essentials" at BusinessEssentials-subscribe@topica.com or visit her site at http://www.ktamarketing.com

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