Subscribe to newsletter

Sign up for his newsletter and get one of Rick's ebooks for free!


 

Rick Saldan is an excellent inspirational speaker who tailored the seminar to the needs of the individual students being instructed. This office thanks the Mayors Office of Information Services for having such a vendor.

 

Timothy K. Lynch

Office of Fleet Management

City of Philadelphia

 

 

Rick has a magical approach that provides a clear and concise message specifically designed to the needs of his audience. Rick will provide all the motivational magic you will ever need, propelling your organization to the next level of greater success.

 

Thomas Mulhern

Frontier Communications

 

 

Rick Saldan is a compelling and absorbing motivational speaker and magician.  I have been to five of his Motivational Magic presentations and it is amazing how he keeps our college audiences on the edge of their seats. A highly entertaining performer with great comedy flair. Rich content to increase students' productivity, peak performance and motivation. If you need an outstanding motivational speaker for colleges, Rick is definitely one of the world's greatest speakers and magicians!


Dr. Rob Gilbert, Sport Psychologist,

Montclair State University

 

 

Rick Saldan has the wit, wisdom and sorcery of a wizard. He has a dynamic personality, and all will enjoy his captivating stories, comedy and magic!

Dennis Slaughter
Credit Suisse First Boston

 

 

Rick Saldan delivers a first-class show! A pro in every sense of the word. Funny, unique, entertaining and polished.

Brian Letscher, Actor

Hawaii Five-O, NCIS, Cold Case, Law & Order and The Mentalist.

 

 

Rick Saldan is a wonderful combination of master magician, comic improviser and first class speaker. The audience loved his program, which was music to our ears. If you love celebrity motivational speakers such as Tom Hopkins, Dale Carnegie and Zig Ziglar, then you'll love Rick!

Dottie Burman, President
Burtley Productions, Inc.

 

Rick Saldan is an incredibly talented performer and motivational speaker with great insight. He shares many powerful motivational messages that will enhance your life for the better!

Jack Murray, President
Dream Illusions

 

Rick is one of the best inspirational speakers on the scene today. Funny, fun loving and highly energetic. If you want to make your next event into an extraordinary one, then invite professional speaker  Rick Saldan and his amazing  Motivational Magic.

 

Andres Lara, President

Inspiration Times Magazine

 
 

HOW TO OFFER A PROFESSIONAL SERVICE GUARANTEE WITHOUT GIVING AWAY THE STORE
Author: Cathy Goodwin, PhD

A guarantee is a critical tool to build relationships and develop strategy. Designing a guarantee will change the way you look at your business.

When a hotel offers a money back guarantee, nobody promises a sound night's sleep. The hotel promises restful conditions: a clean, quiet, temperature-controlled room. The hotel will evict the noisy party next door, but they won't guarantee you'll sleep after three cups of after-dinner espresso, an hour of watching the latest Sopranos episode, or a family fight that broke out when you tried to call home. Similarly, no coach, consultant or counselor should promise that a client will achieve success. However, you can promise specific forms of verbal interaction that will facilitate the client's success. Unfortunately, those interactions can be harder to explain than "clean room." A few guidelines for guarantees include:
Write clearly. Avoid jargon. Be aware that your title, certification and service description may imply promises you never intended to offer. Be especially cautious when using metaphors to describe your service -- and remember that "coach" can be a misunderstood metaphor. Be honest with your clients. Disclose all information they need to make good decisions about their businesses, their lives and their relationship with you Guarantee what's important to the client. Do not offer a guarantee for benefits that shßould be taken for granted.

Guarantees are part of service strategy, not a marketing add-on. And regardless of whether you offer a formal guarantee, clients may view your promises as an implied contract. Even if you do not intend to offer a money-back guarantee, the act of thinking about a guarantee will help you look at your business in a new light. You will begin to gain a greater understanding of your mission, your offerings and your clients.








--------------------------------------------------------------------------------

Cathy Goodwin holds an MBA from Wharton and a PhD from University of California, Berkeley. After writing a dissertation on complaint behavior of service customers, she spent nearly twenty years teaching, consulting and publishing research on the topic of service quality. Sign up for her ezine, "A Monthly Celebration of Career Freedom," by emailing subscribe@movinglady.com. Her website is http://www.movinglady.com.

--------------------------------------------------------------------------------